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Troubleshooting

Specific Errors:

FRM-92095: Oracle JInitiator version too low

Problem: You get the following error: FRM-92095: Oracle JInitiator version too low. Please install version 1.1.8.2 or higher

Cause: This error occurs when Java 7 is installed on the client computer.

Resolution: To correct this issue uninstall Java 7 and install Java 6.

  • Note: There is a known workaround for using Java 7 with eSIS which can be found in the Java 7 workaround section.

Resources:

Java Uninstall Instructions: http://www.java.com/en/download/uninstall.jsp

Disable Java Auto Update: http://java.com/en/download/help/java_update.xml#howto

Enable Java plugin on Firefox: https://support.mozilla.org/en-US/kb/use-java-plugin-to-view-interactive-content

Java 7 Workaround (Windows Systems)

  1. Close all Internet browsers.
  2. Determine which version of windows you are using (32-bit or 64-bit).
    1. Windows 7: Start Menu-->Control Panel-->System and Security-->System
    2. Windows XP: Start Menu-->Control Panel-->System-->General Tab
  3. If your Computer is 32-bit, go to Start Menu-->Control Panel-->Java. If your Computer is 64-bit, go to Start Menu, copy the following into the box labeled "Search programs and files." and Press Enter:  "C:\Program Files (x86)\Java\jre7\bin\javacpl.exe"
  4. After the Java Control Panel opens, select the Java tab and click the View button.
  5. Paste the following value into the Runtime Parameters box: -Djava.vendor="Sun Microsystems Inc."
  6. Click OK to save the setting and close the screen.
  7. Click OK to close the Java Control Panel.

Note: If Java 1.7_21 or higher is installed on your system, you may need to add a system environment variable named JAVA_TOOL_OPTIONS with the value: -Djava.vendor="Sun Microsystems Inc.".

  1. Open System Properties ( Windows 7: Start Menu-->Control Panel-->System and Security–>System and click on Advanced system settings. Windows XP: Start Menu-->Control Panel-->System click on Advanced tab).
  2. Click on Environment Variables..., click on New under system variables and enter JAVA_TOOL_OPTIONS in the variable name box and -Djava.vendor="Sun Microsystems Inc." in the variable value box. Click Ok the create the variable.

Java 7 Workaround (OS X 10.8 Mountain Lion Systems)

  • Close all Internet browsers.
  • Select "System Preferences" from the ? drop-down menu at the top of the screen.
  • Select the JAVA system preference under the "Other" section
  • After the Java Control Panel opens, select the Java tab and click the View button.
  • Paste the following value into the Runtime Parameters box: -Djava.vendor="Sun Microsystems Inc."
  • Click OK to save the setting and close the screen.
  • Click Apply and then OK to close the Java Control Panel.

 

ORA-28002: The password will expire within XX days

Problem: You get the following error: Unknown Login Error: ORA-28002: the password will expire within XX days and are unable to get past login screen.

Cause: This error occurs when user's password is within 10 days of expiring.

Resolution: Have district eSIS administrator reset affected user's password in eSIS.

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