NWOCA 101 Recorded Presentation
NWOCA owns the equipment, is there a replacement plan for the switches at the district?
There is no set refresh plan for district network gear.
Most switches we maintain have a limited lifetime warranty. Faulty switches or other equipment failures are handled through an RMA (returned merchandise authorization) replacement process. NWOCA maintains a spares inventory to quickly swap out failed equipment while switch is “RMA’d”.
NWOCA will perform a network walk through and review with the district if there are planned changes in the network environment, or if network utilization is exceeding current infrastructure capabilities. At that time as review of district needs is determined and the proper infrastructure upgrade is quoted and provided to the district.