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titleWho will handle ongoing support?

NWOCA will facilitate all support requests.  However, Lightspeed will be providing 24/7 support by going to LightSpeed wiki for all technical issues. You will need to create a username and password to get access to this resource.

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titleHow do I get the client software?

Did you sign up at wiki.lightspeed.com for a username/password yet? If not, you can sign up and it only takes a few minutes. Then you can get all of the downloads and information you need to set up the clients at:

http://wiki.lightspeedsystems.com/display/ALLDOCS/Software+Downloads+-+Q10019

Go to the tabs Client Agents >> User Agent (UA) where you will find the software downloads. Then just follow the directions in the Documentation section, using the ip 10.247.248.70 when asked for the source.

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