Welcome to the NWOCA Maintenance Wiki

We will be using this page to post information about scheduled and unscheduled maintenance. Please see below for instructions on how to subscribe to the Maintenance calendar and Twitter feed, along with information how about to report outages.

How to get support and report outages

During normal business hours (7:00a - 4:30p)

1. Call the Hardware group line at: 419-267-2804
2. Email the Hardware group at: mail_staff_hw@nwoca.org
3. Submit a ticket at: https://helpdesk.usd.oecn.k12.oh.us/caisd/pdmweb.exe

After normal business hours (4:30p - 7:00a)

1. Email the Hardware group at: mail_staff_hw@nwoca.org (mark email as high priority)
2. Call the Hardware group line at: 419-267-2804 and leave a voicemail
3. Submit a ticket at: https://helpdesk.usd.oecn.k12.oh.us/caisd/pdmweb.exe

Subscribing to updates about maintenance

Maintenance Calendar

• Use this link to subscribe to the Maintenance Calendar
  
  • You can subscribe to the calendar with any modern calendaring program, including: Outlook, iCal, iOS Calendar

Twitter Feed - @nwocasupport

• If you already have a Twitter account, visit: https://twitter.com/nwocasupport and click the Follow button
• If you do not have a Twitter account, visit: https://twitter.com/nwocasupport and fill in the information on the left and click Sign Up
• You can also get updates via SMS with or without a Twitter account
  • If you have a Twitter account, please following these instructions: http://support.twitter.com/groups/34-apps-sms-and-mobile/topics/153-twitter-via-sms/articles/20169920-how-to-get-sms-notifications-for-tweets-and-activity#tweet-notifications
  • If you do NOT have or want a Twitter account, please follow these instructions: http://support.twitter.com/articles/14589-how-to-add-your-phone-via-sms#updates-without-account