How to get support and report outages

During normal business hours (7:00a - 4:30p)

1. Call the Hardware group line at: 419-267-2804
2. Email the Hardware group at: mail_staff_hw@nwoca.org
3. Submit a ticket at: http://www.nwoca.org/submit-a-ticket

After normal business hours (4:30p - 7:00a)

1. Email the Hardware group at: mail_staff_hw@nwoca.org (mark email as high priority)
2. Call the Hardware group line at: 419-267-2804 and leave a voicemail
3. Submit a ticket at: http://www.nwoca.org/submit-a-ticket

Subscribing to updates about maintenance

Twitter Feed - @nwocasupport

• If you already have a Twitter account, visit: https://twitter.com/nwocasupport and click the Follow button
• If you do not have a Twitter account, visit: https://twitter.com/nwocasupport and fill in the information on the left and click Sign Up
• You can also get updates via SMS with or without a Twitter account
  • If you have a Twitter account, please following these instructions: http://support.twitter.com/groups/34-apps-sms-and-mobile/topics/153-twitter-via-sms/articles/20169920-how-to-get-sms-notifications-for-tweets-and-activity#tweet-notifications
  • If you do NOT have or want a Twitter account, please follow these instructions: http://support.twitter.com/articles/14589-how-to-add-your-phone-via-sms#updates-without-account