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  • NWOCA 101 FAQ's

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    • Can you clarify for me the process related to potential replacement of equipment? Is the equipment that is replaced at no cost to the district ONLY if it is still under warranty and/or if NWOCA has it available.  The way I understand it is that NWOCA is responsible for the maintenance and replacement of any equipment that NWOCA owns.

 

      • Yes, that is correct, faulty switch replacement is done at no additional cost. NWOCA maintains a spares inventory, if a switch happens to not have a lifetime warranty we replace it with a like switch until a network upgrade is scheduled

    • Any additional cost would come due to a network assessment or a change in the network environment?

      • Yes, that is correct.